After the contract is signed, all technical documents are drawn up and a team of workers sets about building or repairing, and in fact the most stressful time is coming for you. You find yourself in a stormy ocean of industrial relations (or rather, struggle) between workers and employers. And here it is very important to delve into the psychology of the enemy. We recommend that you read this article especially carefully for those who plan to hire a brigade “from the street”
Relations "man - master" have deep centuries-old roots. The hero of the novel “Anna Karenina" Levin, a wonderful-hearted and intelligent man, a caring and active host, who at first “experienced the charm” of working and talking with men, after a few years “... clearly saw that the farm he was running” was only cruel and a stubborn struggle between him and the workers .... It was in his interest that each worker work as much as possible, while not forgetting, so that he would try not to break the winders, horse rakes, threshers, and think about what he was doing, the employee wanted to work as pleasantly as possible, rest, and most importantly - carefree and forgetting, without thinking ... (the following is a long list of sloppy actions of workers) .... All this was done not because someone wanted evil to Levin or his household, on the contrary, he knew that he was loved, they considered it a simple gentleman (which is the highest praise), but this was done only because they wanted to work merrily and carefreely, and their interests were not only alien and incomprehensible, but fatally opposite to their most just interests. ”
Many novice employers try in every possible way to appease workers, to please them, to come closer to them humanly. They treat them to sandwiches and vodka, tell them jokes, build eyes, or, conversely, talk about their illnesses and failures, become pissed, in general, press on pity, naively hoping that if they love or regret them, they will work well , "As for yourself." The workers, having extensive experience in production relations, initially have a huge advantage over you and do not hesitate to realize it (and materialize!) As soon as they discover any weakness in the owner - incompetence, carelessness, gullibility, gentle character, excessive delicacy (well, it’s inconvenient to somehow seem incredulous or petty!). First, “casts” come into play - minor violations of discipline or technology. If you did not react to it properly (did not notice or were too shy to say), the processes begin to develop in a direction that is beneficial for workers.
Is there really no honest, sensible and conscientious worker in nature? ” -you ask. Of course, there are, but, getting into the brigade, they are forced to adapt to the general tasks of the team. And such a person will not be elected to the foremen, because his decency will slow down the work and interfere with the implementation of the main task - to work less, earn more. For this role, an outgoing dodger and a psychologist are objectively more suitable; This is reality, it must be understood and taken into account. And why should the workers try, if the owners themselves have a poor idea of what they want, or have little interest in repair, are stupid, lazy, etc., and generally not able to evaluate the quality of work?
A difficult, but reliable way to create a positive working mood and the desire to do something well is to achieve the respect of the team. Cheap tricks like drinking or unreasonable bonuses will not help here, on the contrary, they will consider you a drunkard or a fool (well, will a smart person be a waste of money?).
We need to be well prepared morally, theoretically and financially, to monitor the basic processes and constantly monitor the work, to keep our goodwill, not to make scandals on trifles, politely, but firmly insist on elimination of defects, to encourage good work both morally and financially. Keep everything under control. Practice shows that problems can occur almost out of the blue.
We will try to formulate the basic rules that may be useful to you in this situation.
The first rule.
A detailed contract is the key to success. This is especially true for those who agree directly with the brigade. Please note that prior to signing the contract, the team is forced to agree to any, even enslaving, in their terms, conditions, so as not to miss the job. Therefore, the more you manage to fix information on the volume, terms and payment of work in the contract, the better. Any work that does not fall into the text of the contract is likely to cause controversy and demands for additional (and considerable!) Payment. Preliminary oral arrangements are forgotten or remembered with great irritation. Here the team will recoup for all its concessions that it made before signing the contract!
WHAT IS WRITTEN BY THE FEATHER - DON'T KILL AN OPEN!
If possible, assign negotiations and control over the execution of work to the man, even if he is not very versed in construction. But at the same time, it is necessary to create the appearance of competence - say less, listen more with a smart look. In 90% of cases, attempts to cheat on the hosts will be less.
Try to visit the site as often as possible. Workers should feel your watchful eye. Learn to use level and plumb. Feel free to measure verticals, angles and dimensions, as well as material consumption.
This is not pettiness - this is an elementary order.
WITHOUT CONTINUOUS MONITORING, PEOPLE BEGIN TO HALTTER AND - EVEN STEAL!
Keep your distance! Try to communicate mainly with the foreman, a general greeting and a handshake are usually enough. Hold on simply, cheerfully, initially benevolently. Excessive arrogance, as well as fawning, can complicate the relationship. Do not tolerate familiarity neither in relations with the workers, nor with the foreman. In no case do not take part in breaks or tea parties with the team that works for you, do not take any treats or favors. No need to conduct conversations on extraneous topics. It really relaxes them and you.
Under no circumstances should workers be allowed to drink at the facility, and moreover, do not treat them yourself. They are not at a party. They work in your apartment, and this is only a place of work, and they should rest and relax in another place. If you want to show your kindness and spiritual generosity - arrange a banquet at the end of work.
Hurry - you make people laugh. Do not hope that the quality of the result excites anyone other than you! Do not be lazy! Delve into the instructions and technologies, insist on their exact implementation. This is especially true for the deadlines set for hardening or drying of materials. Even if the concrete has hardened by sight, and the soil has dried up, and the workers are in a hurry to start the next operation (painting, for example), do not follow their lead.
FREQUENTLY EXACTLY SMALL DEVIATIONS FROM TECHNOLOGY LEAD TO GREAT TROUBLES.
In such a situation, three obvious circumstances need to be considered:
1. Instructions are not written by fools.
2. Your apartment is not a testing ground for experiments on the development of high-speed technologies.
3. Workers are always in a hurry. Time is money!
If you do not like something, you do not need to immediately cause a scandal. Do not succumb to provocations. Cool, think, weigh the validity of your claims, and only then talk with the foreman. "Run over" from time to time is useful, but only on business. Unnecessary conflicts will not lead to anything good. If you want to express your dissatisfaction with the work of the brigade, when meeting, politely greeting, do not give them hands, as usual. The impression usually produces. It can be used individually.
Do not rush to agree to any changes in the project. First you need to think, weigh everything, consult with someone. The fact is that very often the contractor wants to make changes, since he currently does not have specialists of the appropriate qualifications, or if he wants to reduce the labor intensity, but get the same money, etc. In short, in most cases he acts in his interests, not yours.
PROFESSIONALS ALWAYS WORK ONLY WITH THEIR INSTRUMENT.
If you are constantly asked for a drill or a wire cutter, in most cases this means that random people were sent to you to earn some money. The question arises about their qualifications, and whether they will be able to do the job with proper quality.
Keep your facility clean. Uncleaned garbage on time is a very alarming signal. This means that the team has poorly organized work, poor discipline (everyone refuses to do dirty work).
Subordination must be strictly observed. All arising questions should be tried to be resolved with the foreman, but in no case with the workers. If it’s impossible to settle the situation with the team leader, solve the problem with the management of the company.
Stick to your payout schedule. You only need to pay for work completed on time with appropriate quality. We already said in the previous section that the contract must provide for penalties for failure to meet the deadlines. If this is done, it will be much easier for you to adjust the repair process.
LIVE MONEY - A POWERFUL LEVEL OF EXPOSURE!
What it is?
Etiquette in Russia began to be more strictly regulated and introduced everywhere under Peter I. At the beginning of the 18th century, our country began to adopt the rules of conduct from the west. For a long time there was a search for a compromise and the implementation of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.
Office etiquette - these are the rules of conduct in the team, which are expressed in the fulfillment of certain requirements of professional communication in a particular organization. This is the most common definition or concept of business etiquette.
There are several types of business etiquette.
- The rules of conduct with customers must be carefully observed. Do not look closely at your interlocutor or look into his eyes inseparably - this can confuse a person. You can’t talk on the phone during negotiations or important meetings. Shoes and overall appearance should be neat and positioned towards you.
- In the age of information technology It’s important to follow the rules of electronic communication. This can be communication by e-mail, the use of various electronic services or communication on various applications on the phone. It is important to fill in all the fields in the email. It is especially important to correctly fill in the field with the title "Subject". You must always sign your letters. It is necessary to address people politely and not to forget about the words of greeting. When writing an email, the use of smiles is allowed.
When writing an email, the use of smiles is allowed.
- Office etiquette of telephone calls represents another important aspect of the rules of conduct at work. During the conversation, it is important to monitor your tone and intonations in the voice. It is important to greet the interlocutor and not to forget to introduce yourself. It is necessary to indicate not only your name and position, but also the company on whose behalf this call is made. Before starting a conversation, it is worthwhile to find out whether the person you are talking to is currently in a conversation. It is better to go straight to the point and voice the topic of conversation. It is unacceptable to eat or drink during the conversation. The use of speakerphone is allowed only with the permission of the interlocutor. At the end of the conversation, you must definitely say goodbye.
- Executive etiquette equally important for both men and women. Competent management is impossible without determining the type of management, the mood of the team and their attitude to subordinates. We must try to ensure that the office has a conflict-free space.
- Visiting a Senior Leader or significant guests is carried out according to a special protocol. Such protocol behavior is clearly regulated. It indicates all acceptable ethical standards, time and meetings with guests.
What does it include?
The rules of conduct in the team should be the same for everyone. Each employee must respect his boss and not be hostile to him. The employee should contribute to a positive atmosphere in the team. In the process of relationships between colleagues, controversial situations may arise - you should avoid them or try to smooth out sharp corners.
Every team has its own rules. They can be fixed in the corporate code, and can be tacit. Some institutions do not allow you to take documents home or use portable storage devices. Unspoken rules may include compulsory attendance at corporate events and symbolic gifts to colleagues on holidays. It is important to keep track of your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is the aesthetic side in the upbringing and behavior of each individual person.
The rules for the relationship of the leader and subordinate acute are regulated. It is impossible to communicate with the head and all higher officials in an unreasonably familiar way or switch to “you”.
In the new team you need to learn about the basic rules of behavior - there may be features of the relationship between employees and the leader. In relation to colleagues, you must observe the tact. It is important to know about the presence of a dress code in the company. If it is necessary to leave the workplace, it is worthwhile to find out how this is formalized: is it enough to speak verbally with the manager or is it necessary to write a written statement.
Office clothing plays an important role in business etiquette. When choosing clothes for work, you need to follow a few rules:
- do not wear clothes from homemade knitwear
- women must wear tights or stockings even on hot summer days,
- girls need to monitor the length of the skirts and the color of their clothes,
- dresses in the office are allowed to wear only the most rigorous styles.
Replacement shoes are required in the office. Hands should always be covered. Change clothes every day. If a man or woman is wearing a suit, the daily shift of the shirt is important.
Women should avoid the abundance of jewelry. Preference should be given to one thing, but from precious metals. You can not wear jewelry over knitted and woolen things. Religious symbols must not be flaunted. And one of the most important points is perfume. It is advisable that it is completely absent in the daytime, especially if there are several people in the office: the smell of toilet water can be unpleasant to others, and even cause an allergic reaction in some.
Strict adherence to the dress code is carried out mainly in large companies. In some institutions, the ban exists only on jeans. There are institutions where there is no dress code as such. But this does not mean that you should not observe elementary rules in the selection of their clothes.
The functions of the employee are clearly stated in the job description of each individual employee. It indicates the mode of operation, rights and obligations of staff. The organization of work in the workplace is important.
Entering the office, you need to say hello first. This applies to communication with higher-ranking people. Each employee must know the basics of work time planning and be able to allocate their work time and tasks correctly. It is important to follow the dress code rules. The workplace is the personification of the employee of the enterprise, which itself will tell everything about its owner, so it should always be kept clean and tidy.
It is important to comply with all requirements for documents: correctly fill out the official form of the organization, adhere to the corporate font and spacing. A structured and competent employee speech is the basis of his further career growth. With the ability to speak beautifully in the future, it will be easy to transfer your thoughts to paper in the form of business letters.
It is important to be able to accept someone else's opinion. Work information should not be discussed outside the office. This may be facilitated by a special order of the management on non-disclosure of information.
At the workplace you need to work, and not indulge in idleness. A person who works well and brings income to his institution grows very quickly through the ranks.
A great success is a person's ability to hear other people. In business, this is a very important quality. In short, this ability helps to make a profitable offer at the right time and significantly save money.
When working with a delegation of partners from another country, it is worth remembering the etiquette of this nationality. It is important to learn the art of negotiation. First you need to attract the attention of the interlocutor, and then bring it to a specific result.
Comments subordinate should be done in private. А вот публичные замечания стоит оставить на тот момент, если с первого раза сотрудник не понял. Подчиненный обязан выполнять приказы непосредственного руководителя, но имеет право на высказывание своей точки зрения.
Personal relationships of employees, romance and hatred greatly impede the work process - you must try to maintain a harmonious atmosphere in the team. It is important to pay great attention to your gestures and words. It is worth noting that shaking hands is the only acceptable tactile contact.
It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.
There are several rules that must be strictly observed in order to succeed at work. Consider the main ones:
- it’s important to come to work well in advance,
- Dress code rules must be followed.
- you can’t talk for a long time on a cell phone,
- from the beginning of the day, mobile gadgets should be switched to silent mode,
- do not share problems with colleagues in your personal life,
- Do not ask for a loan from colleagues - never,
- Do not dine at the workplace (if there is a dining room or a special room, eating is best done there).
In the next video, see the basic rules of ethics in a team.
What is the way to talk?
First, let’s try to figure out how to properly speak at an interview when applying for a job, and what you shouldn’t say at an interview, as well as how to behave in principle.
The most advantageous option is to be polite with all the employees of the organization you met, whether it is an employee of the human resources department or the head himself.
On the first visit, you will almost certainly have to fill out any forms or questionnaires, it is better to do this willingly, without resenting the number of questions.
Look into the interlocutor’s eyes, let the gaze not be running.
Do not be too nervous or allow yourself too much fun.
At the first meeting, you need to pay special attention to your appearance. For example, choose a formal business suit that instantly gives you a significant look.
So, the training has been completed, and what needs to be said at the interview to be hired?
How to communicate with the employer?
The employer will first of all pay attention to your following qualities:
- quick wits
- competence in matters that need to be addressed at the workplace,
- non-conflict, compliance,
- work experience
- desire to work and achieve career growth,
At the first meeting with the employer, it is important not to be late. And clearly understand how to communicate in an interview.
The following points are of great importance.:
Questions asked by the boss. You should not fill it with endless “why” and “why”, it is best to carefully listen to the information that it tells you. How to talk at a job interview?
Try to answer all the questions posed as fully and clearly as possible. Answers should be detailed and contain only the necessary words.
Dont lie. Do not come up with false reasons for leaving your previous job or embellish your merits and abilities. Remember that all this is easily verified, and if you do not want to be in a stupid position, always tell the truth.
Prepare your resume in advance and print it out for an interview.
Use terms from the position of the position you want to receive. For example: "I believe that sales at your car dealership can be increased by 10% if you apply a new sales model."
If the employer asks you about the shortcomings, you do not need to “denigrate” yourself in advance with statements that you like surfing the Internet, sleep a long time, and are often late. What is better to say at the interview in this case? It is acceptable to put it this way: “I am very strict towards myself,” “very prone to cleanliness.” This will actually show you the best side, expose you as a neat, clean and responsible person. We talked in more detail about what qualities you need to tell at the interview, and about which is better to be silent, in a separate material.
Many people ask: “What can I say at the interview if I haven’t worked for a long time?” In this case, it’s worthwhile to justify the reasons without going into details of a personal nature.
You can find more information on how to behave during an interview in order to leave a good opinion about yourself and get a job in this article.
How to communicate with the applicant?
When interviewing the applicant, you need to follow a number of recommendations and take into account what is customary to say at the interview, and what is best avoided:
- evaluate the appearance of a person, how clean, neat and dressed he is,
- the conversation should start with a short story about the company, at the same time it will be possible to find out if the potential employee has read anything about the organization in which he wants to get a job,
- it is necessary to clarify information about the previous place of work, reason for leaving,
- ask about experience in various fields, about education, about situations that you had to face at work in order to form your opinion about a person’s professional competence,
- You can play in front of the applicant several situations that are common in his future work. For example, how to convince a very moody customer to buy this or that thing. Read more about how and why they conduct a situational interview, we told here.
You will find out what questions the candidate needs to ask and how to evaluate them correctly here, and we talked in more detail about what questions should be asked and which ones should be discarded.
How to correctly answer questions?
What to say at an interview when applying for a job? The most important rule is that you need to listen carefully to the questions without turning your head and not being distracted by foreign objects or other people.
You should not answer in monosyllables, it is better to give a detailed answer to 3-4 sentences, and in the case.
If you are talking about your life, then you should not recall all its events, starting from kindergarten, it is better to limit yourself to education, marital status, business trips. Possible questions are best recorded in advance and rehearsed the answer in front of the mirror at home. You can also prepare information about yourself, your past employment.
Very often at the interview they ask questions of this plan: why do you want to work with us? How to answer them correctly and what to say at the interview to get hired, read the special material on our website. And here you will find out what tricky questions may be raised and what answers should be given to them.
How to answer is not worth it?
When answering employer questions, the following possible mistakes should be avoided:
- keep silence for a long time, considering the answer,
- answer in monosyllables
- speak too quietly, too loudly or illegibly,
- betray your nervousness by spinning in a chair or spinning around,
- speak out of place, stammer.
Now you know what you need to say at the job interview, we’ll figure out what you’re not talking about.
What can not be said in an interview?
In some cases, it is possible that the interlocutor made a wonderful impression with his track record and skills, but during the interview he suddenly says such a thing that instantly crosses out his ability to work in this company. Is there something that you can’t say at the interview? Yes, of course.
It is necessary to avoid such "mistakes":
It’s bad to talk about bosses at your last job. For example: "this Ivan Ivanovich constantly annoyed us all."
Talk about what you want. For the employer, this is not important, only what the company needs is important.
Asking for sick leave. This topic is best avoided, since there are no employers who are satisfied with the constant illness of subordinates.
Do not talk about personal. For example: "It’s so hard for me now, I divorced my husband and moved to the other end of the city, so I’m looking for a new job."
You can not use slang. Talking too much will also not be out of place, because employers value clarity and specificity in the first place. First think carefully about what to say at the interview.
In any case, you need to prepare for such an important event as an interview in advance, taking into account all the nuances. Even if you don’t go through it, don’t get too upset - this is an invaluable experience from which you can learn a lesson for the future. Well, what to talk about at the job interview, you now know well.
Look at the video: how to prepare and what to say during a job interview.
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